Terms of Service

These Terms of Service govern your use of the CocoonHaven online store and any purchase you make from us. By using the site or placing an order, you agree to these terms and the policies referenced on our store.

Online store

You may use our website only for lawful purposes. You may not interfere with the operation or security of the site, misuse our content or attempt unauthorized access to any part of the service.

Products and availability

We aim to describe and display our products as accurately as possible. Because screens, lighting and materials can vary, product colors and appearance may differ slightly from images. Product availability, specifications and pricing may change without notice.

Pet use and supervision

Our products are intended for normal household pet use. Customers are responsible for choosing an appropriate size and supervising their pet as needed. Discontinue use if a product becomes damaged or presents a safety concern.

Orders

Submitting an order does not obligate us to accept it. We may refuse or cancel an order where reasonably necessary, including for payment issues, suspected fraud, pricing errors, inventory limitations or shipping restrictions. If a paid order is cancelled by us, any applicable refund will be handled according to the payment method and our policies.

Pricing and payment

Prices and applicable charges are shown during checkout. You agree to provide current and accurate billing, shipping and payment information.

Shipping, returns and refunds

Shipping is governed by our Shipping Policy. Returns and refunds are governed by our Refund Policy. Those policies form part of these Terms.

Intellectual property

The CocoonHaven name, branding, website content, graphics, product presentation and other original materials on this store may be protected by intellectual-property laws. They may not be copied, reproduced or commercially exploited without permission except as allowed by law.

Third-party services

Our store may rely on or link to third-party services such as Shopify, payment providers, shipping carriers, analytics tools or social platforms. Their own terms and privacy practices may apply when you use those services.

Accuracy and errors

We reserve the right to correct typographical errors, inaccurate product information, pricing mistakes or other errors on the site and, where necessary, to update or cancel affected orders in accordance with applicable law.

Limitation of liability

To the maximum extent permitted by applicable law, CocoonHaven will not be liable for indirect, incidental or consequential losses arising from use of the website or products. Nothing in these Terms excludes rights or remedies that cannot legally be excluded.

Changes to these terms

We may update these Terms from time to time. The version published on this page at the time of use will apply, subject to applicable law.

Contact

Questions about these Terms can be sent to mamoudouconde196@gmail.com.