FAQ

Product

What is CocoonHaven designed for?
CocoonHaven is designed to give pets a soft, semi-enclosed place to curl up, nest and relax.

How do I choose the right size?
Use the size guide on the product page and compare the bed dimensions with your pet’s usual sleeping position.

Is CocoonHaven suitable for cats and dogs?
Yes, depending on the size selected. Always check the product dimensions before ordering.

Orders

Can I change or cancel my order?
Email us at support@cocoonhaven.com as soon as possible after placing your order. Changes cannot be guaranteed once processing has started.

How can I track my order?
Use our Track My Order page once tracking information becomes available.

Shipping & Returns

Where do you ship?
Available shipping destinations are shown at checkout.

How long does delivery take?
Delivery timing depends on your destination and the shipping option available at checkout.

Can I return my order?
Please refer to our Refund Policy for the current return conditions.

Support

How can I contact CocoonHaven?
Email us at support@cocoonhaven.com.