Privacy Policy

This Privacy Policy explains how CocoonHaven collects, uses and shares personal information when you visit our store, make a purchase or otherwise interact with us.

Information we collect

Depending on how you use our store, we may collect information such as your name, email address, phone number, billing and shipping address, order details, payment confirmation, device information, browser information, IP address and information about how you interact with our website.

How we use your information

We may use personal information to process payments, fulfill and deliver orders, provide customer support, communicate about purchases, prevent fraud, maintain store security, improve our website and services, and, where permitted, provide marketing or advertising that may be relevant to you.

Shopify and service providers

Our store is hosted on Shopify. We may also work with payment processors, shipping providers, analytics providers, advertising platforms and other service providers that process information as necessary to provide their services to us.

Cookies and similar technologies

We and our service providers may use cookies, pixels and similar technologies to operate the website, remember preferences, understand site usage, measure advertising performance and improve the shopping experience.

Advertising and analytics

Where permitted by law, information about your interactions with our store may be used with advertising and analytics partners to measure campaigns or deliver more relevant advertising. Privacy choices and opt-out options may be available depending on your location.

Sharing of information

We may share personal information with service providers and business partners when necessary to operate the store, process transactions, deliver products, provide support, detect fraud, comply with legal obligations or protect our rights.

Data retention and security

We retain information for as long as reasonably necessary for the purposes described in this policy, including order administration, legal compliance, dispute resolution and fraud prevention. No security method is perfect, but we take reasonable steps to protect information in our control.

Your privacy rights

Depending on where you live, you may have rights to request access, correction, deletion or portability of certain personal information, or to object to or restrict certain processing. You may also have rights regarding targeted advertising or data sharing.

Children

Our store is not intended for children, and we do not knowingly collect personal information from children in violation of applicable law.

Changes to this policy

We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes. The latest version published on this page will apply.

Contact

For privacy questions or requests, contact us at mamoudouconde196@gmail.com.